Recovery Point RP3.2.x and above Admin Account Lock Issue / password Change

It is a well know problem in recover point. Please use this below mentioned steps to resolve the issue:

Note:
If you are using RP3.2.x and later,  I suggest you to follow these below mentioned steps else contact EMC helpdesk to work with a Support engineer.

1) Login to RPA box from CLI mode as User: 'security-admin' and Password: ‘security-admin'
2) Run "unlock_user” and followed by the user account "admin". It will clear the lock for your admin account.
3) Run “set_user” and Hit enter, choose the “admin” account from the list, say “Y” to change the password.
4) Enter the new password as “admin” and confirm the password again. Now you all set to login with admin user.

FYI:-
Cluster> unlock_user admin

Cluster> set_user
Select user to modify:
1) admin
2) boxmgmt
3) monitor
4) security-admin
5) test
6) webdownload

Select: 1
Do you want to change the password for the selected user? (y/n)y

Enter new password (min. 5 characters):
Confirm:
User modified successfully.
Cluster>


for 4.1.x try below

ClusterName> unlock_user
Select user(s) to unlock:
1) admin
Select (separate with spaces if more than one), or press 'ENTER' 1
User unlocked successfully.

Change the password by logging into admin account

ClusterName> set_user

Enter username:

admin

Do you want to change the password for the selected user? (y/n)y

Enter new password (min. 5 characters):

Confirm:

Enter role: (Default: current role for this user is 'admin')

Enter group name(s), separated by ',' if more than one, or press 'ENTER' for all groups:  (Default: Not limited to specific groups.)

User modified successfully.