Service-now difference between Assignment group & Work Group
Assignment Group
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Work Group
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Used to organize tickets to be addressed by support personnel
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Used to organize support personnel within the organization
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Support personnel can belong to more than one Assignment Group
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Support personnel can belong to only one Work Group
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Upon resolution the Assignment Group of the resolver/fulfiller gets associated with the ticket
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Work Groups are associated to the resolver/fulfiller
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The Assignment Group associated with the ticket will remain unchanged even when the resolver/fulfiller is no longer a member
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As support personnel move from one Work Group to another, the tickets they resolved/fulfilled follow them
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