How to collect logs for RecoverPoint

RecoverPoint Management GUI version 4.x
1. Select Admin > System Analysis Tools > Collect System Information.
2. If this is your first time collecting system information, click Start. Otherwise, click Start New Collection Process.
3. The Collect System Information wizard is displayed, to guide you through the collection process.
4. Define the “Collect system information settings”
5. Click Next Test Connectivity. The Test Connectivity screen is displayed.

In The Test Connectivity screen, review the displayed information to verify that your configuration settings are correct, and the system can access all RPAs and splitters:

Verify that the Collection Settings are configured as intended. If required, click Back to Define Settings to edit your settings.

Verify that a green check mark exists in the Status column of all listed splitters and RPAs, and that the text Action succeeded exists in the Details column of all listed splitters and RPAs.

If all splitters and RPAs do not have green check marks in their Status columns, you can collect the information directly from individual hosts on which the feature is enabled:

For Windows-based hosts; from the Program Files\KDriver\hic directory on the host, run:

host_info_collector


For Solaris or AIX-based hosts; from the kdriver/info_collector directory on the host, run:

info_collect.sh


1. Click the Finish button to initiate the collection process. A progress bar is displayed, and the collection process begins

2. If you have chosen not to FTP the files directly to EMC using the wizard option, the files can be downloaded off of the RPA using a web browser:

http://<rpa_ip_address>/info - user webdownload, password webdownload

This will download the RPA logs to the local PC where they can be transferred to EMC FTP site or attached to a Service Request. Please contact EMC support for an FTP upload location.

RecoverPoint Appliance
1. Log in to RPA using SSH as user "boxmgmt". This will automatically bring up Main Menu.
2. Select [3] Diagnostics.
3. Select [4] Collect system info.
4. Enter the start date, start time, end date, end time.
5. Select y if you want to gather logs from remote site. Select n if you want to gather logs from local site. a. Enter name of FTP site, port number, user name, location, name of logs, password
b. Select NO to FTP and continue (Upload to FTP later)
6. Select [1] Collect logs from RPA only. [2] Collect logs from hosts only.
[3] Collect logs from RPA and hosts.

Warning! When collecting the RPA logs and include host collection, you will also retrieve all the necessary switch logs. After the log collection is run, download the output file using a web browser upon choose NO to FTP logs:

http://<rpa_ip_address>/info - user webdownload, password webdownload

This will download the RPA logs to the local PC where they can be transferred to EMC FTP site or attached to Service Request

Microsoft Windows Host Using RecoverPoint Driver

Run C:\Program Files\Kdriver\hic\host_info_collector.exe. This will create a file called Kashya_host_info_hostname_date_time.tar.gz in same directory.

Solaris/AIX Host Using RecoverPoint Driver

As root run ./info_collect.sh from the /kdriver/info_collector/ path. Warning! You MUST run the collector script from the path it resides in, or it will not collect all the necessary information.
This will create a file call EMC_host_info_(hostname)_datestamp.tar.gz in the same directory (/kdriver/info_collector).