HP EVA - Error 106: Service obligation expired.



Issue: when you are unable to Open the HP EVA Command View Web Console
Where to check first ?
1. Open the Managemet server CMD Line, run the below cmd to check the director services
C:>desta status
Checking for DESTA director with PID 5016
The Director process is running.
If it is running then fine, or else start the desta service using below CMD
C:>desta start
Still Web Console is not Working...!
Open System Event Analyzer












If it is showing below error message in the System Event Analyzer, that means you need the Change the Service obligation start & End Time
Service Obligation:
Expired
Service Obligation Number:
silent
System Serial Number:
silent
Service Provider Company Name:
Hewlett-Packard Company
 

Obligation Start Date:
Thu May 15 13:54:17 EDT 2014
Obligation Ending Date:
Fri May 15 13:54:17 EDT 2015
Time left on Obligation:
0 years, 0 days, 0 hours, 0 minutes, 0 seconds
History of changes:
Thu May 15 13:54:19 EDT 2014: Installer (unknown) of Hewlett-Packard Company
    Installation settings changed to start Thu May 15 13:54:17 EDT 2014 to Fri May 15 13:54:17 EDT 2015 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
  1. Wed Apr 24 08:24:30 EDT 2013: Installer (unknown) of Hewlett-Packard Company
        Installation settings changed to start Wed Apr 24 08:24:27 EDT 2013 to Thu Apr 24 08:24:27 EDT 2014 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
  2. Wed May 23 08:21:01 EDT 2012: Installer (unknown) of Hewlett-Packard Company
        Installation settings changed to start Wed May 23 08:20:59 EDT 2012 to Thu May 23 08:20:59 EDT 2013 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
  3. Thu Aug 11 10:22:44 EDT 2011: Installer (unknown) of Hewlett-Packard Company
        Installation settings changed to start Thu Aug 11 10:22:44 EDT 2011 to Fri Aug 10 10:22:44 EDT 2012 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
You can check the Same from CMD Line

C:>wsea status
  Service Obligation:            Expired
  Service Obligation Number:     silent
  System Serial Number:          silent
  Service Provider Company Name: Hewlett-Packard Company
Obligation Start Date:         Thu May 15 13:54:17 EDT 2014
Obligation Ending Date:        Fri May 15 13:54:17 EDT 2015
Time left on Obligation:       0 years, 0 days, 0 hours, 0 minutes, 0 seconds
History of changes:
Thu May 15 13:54:19 EDT 2014: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Thu May 15 13:54:17 EDT 2014 to Fri May
 15 13:54:17 EDT 2015 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Wed Apr 24 08:24:30 EDT 2013: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Wed Apr 24 08:24:27 EDT 2013 to Thu Apr
 24 08:24:27 EDT 2014 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Wed May 23 08:21:01 EDT 2012: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Wed May 23 08:20:59 EDT 2012 to Thu May
 23 08:20:59 EDT 2013 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Thu Aug 11 10:22:44 EDT 2011: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Thu Aug 11 10:22:44 EDT 2011 to Fri Aug
 10 10:22:44 EDT 2012 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Notifications to be sent
Error 106: Service obligation expired.


Fix:
C:>desta servob change
WEBES Obligation Change
-----------------------
Service Obligation change date:        Thu May 15 13:54:19 EDT 2014
Service Obligation current state:      Expired
Service Obligation current start date: Thu May 15 13:54:17 EDT 2014
Service Provider Company Name:  <U'r Company Name>
Service Provider Employee Name: <Name>
Service Provider Employee ID#:  <xxxx>
Please enter new service obligation start date <MMM d, yyyy>[Jun 28, 2016]: Jun
28, 2016
Please enter service obligation term end date <MMM d, yyyy>[Jun 28, 2017]: Jun 2
8, 2017
Service Obligation term: 1 years, 0 days, 0 hours, 0 minutes, 0 seconds
Is this correct [y]: y
Current Obligation Settings:
  Service Obligation:            Valid
  Service Obligation Number:     silent
  System Serial Number:          silent
  Service Provider Company Name: Hewlett-Packard Company
Obligation Start Date:         Tue Jun 28 00:00:00 EDT 2016
Obligation Ending Date:        Wed Jun 28 00:00:00 EDT 2017
Time left on Obligation:       0 years, 364 days, 9 hours, 43 minutes, 4 seconds
History of changes:
Tue Jun 28 14:16:55 EDT 2016: user (12345) of company
  Obligation settings changed to start Tue Jun 28 00:00:00 EDT 2016 to Wed Jun 2
8 00:00:00 EDT 2017 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Thu May 15 13:54:19 EDT 2014: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Thu May 15 13:54:17 EDT 2014 to Fri May
 15 13:54:17 EDT 2015 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Wed Apr 24 08:24:30 EDT 2013: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Wed Apr 24 08:24:27 EDT 2013 to Thu Apr
 24 08:24:27 EDT 2014 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Wed May 23 08:21:01 EDT 2012: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Wed May 23 08:20:59 EDT 2012 to Thu May
 23 08:20:59 EDT 2013 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Thu Aug 11 10:22:44 EDT 2011: Installer (unknown) of Hewlett-Packard Company
  Installation settings changed to start Thu Aug 11 10:22:44 EDT 2011 to Fri Aug
 10 10:22:44 EDT 2012 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)
Notifications to be sent
0 years, 60 days, 0 hours, 0 minutes, 0 seconds
0 years, 30 days, 0 hours, 0 minutes, 0 seconds
0 years, 15 days, 0 hours, 0 minutes, 0 seconds
0 years, 5 days, 0 hours, 0 minutes, 0 seconds
0 years, 4 days, 0 hours, 0 minutes, 0 seconds
0 years, 3 days, 0 hours, 0 minutes, 0 seconds
0 years, 2 days, 0 hours, 0 minutes, 0 seconds
0 years, 1 days, 0 hours, 0 minutes, 0 seconds


Now Check the Status again
C:>wsea status
System Event Analyzer for Windows V6.2 (Build 157)
Service Tools Home: C:\Program Files\HP\svctools
Service Obligation Start Date: Tue Jun 28 00:00:00 EDT 2016
Service Obligation End Date:   Wed Jun 28 00:00:00 EDT 2017
HPSIM notification: enabled.
ISEE notification: enabled.
SMTP notification: enabled.
DTCS notification: enabled.
MOM notification: enabled.
SNMP notification: enabled.
LOG notification: enabled.
INDICTMENT notification: enabled.
EVT notification: enabled.
VMSMAIL notification: disabled.
Restart the Mgmt Server and Check the web console is working or Not
Let me know if you still face the Issue.





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ClusterName> save_settings
Save in Windows format: (Default: no)
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Select, or press 'ENTER' 1
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